Whether you’d like to explore Real Estate Agents Insurance Online options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Real Estate Agents Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Australia's commercial insurance market is showing further signs of softening, with Marsh's latest Global Insurance Market Index reporting a 12% fall in Pacific region commercial insurance rates in the September quarter of 2026. For real estate agencies, that may create a more constructive renewal environment, but it should not be mistaken for a simple guarantee of cheaper or broader cover. - read more
Australia's ransomware payment reporting regime is now a practical compliance issue for many businesses, and real estate agencies should not assume it sits outside their risk planning. The rules require certain organisations to report ransomware or cyber extortion payments within a short timeframe after payment is made. While not every small agency will fall within the reporting threshold, the change is a clear signal that cyber incidents are being treated as governance, legal and insurance events, not just technology failures. - read more
APRA’s latest general insurance performance data is a useful reminder that insurance pricing is being shaped by more than one factor. While headline profitability across the sector has improved compared with the more volatile years of heavy natural catastrophe losses, insurers are still managing higher repair costs, reinsurance expenses, claims inflation and risk selection pressures. For real estate agencies, that means renewal conversations are unlikely to be only about last year’s premium versus this year’s premium. - read more
Australia’s insurance broking sector is continuing to sharpen its focus on transparency, service standards and conflict management as work progresses on an updated Insurance Brokers Code of Practice. For real estate agencies, this is more than an industry governance issue. It goes directly to how agency owners understand their cover, compare options, assess exclusions and respond when a claim needs to be lodged quickly. - read more
The latest stage of Australia’s general insurance code debate is not just a matter for insurers. For real estate agencies, it is an extension of an ongoing story about how policies are sold, explained and tested when something goes wrong. - read more
Real estate agencies often rely on office premises, laptops, phones, signage, vehicles and client-facing operations. This guide explains business insurance covers that may be relevant to agency offices and equipment, and how they can sit alongside professional indemnity and public liability cover. - read more
Property managers face insurance exposures that go beyond standard real estate sales work, including tenant interactions, maintenance coordination, rent handling, entry notices, complaints and landlord communications. This guide explains the main insurance issues Australian property managers should understand. - read more
Income protection insurance is designed to provide financial support if you're unable to work due to illness or injury. It ensures a portion of your income continues to be paid during times when you cannot earn. This type of insurance acts as a safety net, offering peace of mind by securing your financial stability during challenging times. - read more
In the vibrant world of real estate, understanding and managing risks is crucial for success. Real estate agents face a variety of risks that can impact their reputation, financial stability, and client relationships. Navigating these risks effectively is essential for maintaining a thriving business and ensuring client satisfaction. - read more
As a real estate professional, safeguarding your business through adequate insurance is crucial. The real estate industry is fraught with risks, from property damage to client disputes, and insurance serves as a safety net, ensuring that you're protected against unforeseen circumstances. - read more
Knowledgebase
Insurance Premium: The periodic amount paid for the purchase of insurance.
