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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The latest stage of Australia’s general insurance code debate is not just a matter for insurers. For real estate agencies, it is an extension of an ongoing story about how policies are sold, explained and tested when something goes wrong. - read more
New South Wales’ move to shift emergency services funding away from insurance premiums and towards a broader property-based model is more than a state tax story. For real estate agencies, it is a timely reminder that insurance pricing is influenced by several moving parts, some visible on a renewal notice and others buried in the background. - read more
Australia's latest run of severe weather insurance claims is another practical warning for real estate agencies: disaster risk is not limited to landlords, strata committees or homeowners. Agencies themselves can be exposed through damaged offices, flooded fit-outs, lost keys and access devices, interrupted trading, damaged vehicles and disputes that arise when client service is disrupted at the worst possible time. - read more
Australia’s insurance complaints environment remains a useful warning sign for real estate agencies, particularly those relying on multiple policies across professional indemnity, public liability, cyber, office contents, business interruption and commercial motor cover. Recent dispute trends reported through the financial complaints system continue to show that customers are most likely to become frustrated when claims are delayed, declined, poorly explained or affected by policy exclusions they did not fully understand at the outset. - read more
Australia's latest notifiable data breach reporting has again underlined a risk that real estate agencies cannot afford to treat as an IT issue alone. Malicious activity, compromised credentials, phishing and human error continue to feature prominently in privacy incidents across the economy, and agencies hold exactly the kind of personal information that can make them attractive targets. - read more
Income protection insurance is designed to provide financial support if you're unable to work due to illness or injury. It ensures a portion of your income continues to be paid during times when you cannot earn. This type of insurance acts as a safety net, offering peace of mind by securing your financial stability during challenging times. - read more
As a real estate professional, safeguarding your business through adequate insurance is crucial. The real estate industry is fraught with risks, from property damage to client disputes, and insurance serves as a safety net, ensuring that you're protected against unforeseen circumstances. - read more
Public liability insurance can help real estate agents manage third-party injury and property damage risks that may arise during inspections, open homes, office visits and other client-facing activities. - read more
Property managers face insurance exposures that go beyond standard real estate sales work, including tenant interactions, maintenance coordination, rent handling, entry notices, complaints and landlord communications. This guide explains the main insurance issues Australian property managers should understand. - read more
Professional indemnity insurance can help real estate agents, property managers and agency owners respond to claims alleging professional mistakes, negligence or misleading advice. This guide explains what it may cover, common exclusions and key policy features to review in Australia. - read more
Knowledgebase
Public Liability Insurance: A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.
